RAIN · Nepal · Full-time

Department: Operations

Reports to: CEO

Works closely with: Head of Operations

Primary scope: Nepal Fulfillment and campaign operations

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About the Role

RAIN provides marketing services to community banks and credit unions. This role exists to find where our operating system can fail, build the controls that stop it, and verify those controls actually hold under real conditions.

This role reports to the CEO given the nature of the work. Independently assessing whether Operations and Fulfillment processes are working requires separation from the organization being assessed. This person does not manage Fulfillment staff, assign day to day work, or override the Head of Operations on process or procedure. Their authority is different: to audit, identify risk, investigate failures, recommend controls, and verify that corrective actions actually happen.

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What You'll Own

•  Process controls. Map where critical mistakes can happen across campaign setup, budgets, targeting, tracking, and reporting. Build controls at those points, not general oversight spread thin everywhere.

•  Independent verification. Confirm that campaign specifications, task tracking, platform setup, and reporting actually match each other and match what was approved. Verify the record, not just the task status.

•  Root cause and prevention. Every meaningful mistake gets investigated for why the system allowed it, not just who made it. Fix the gap, not the individual incident. Track whether the fix actually worked the next time around.

•  Accountability. Make sure procedures are followed consistently, including by team leads and senior staff. This is not optional for anyone regardless of tenure or title.

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Escalation Threshold

Routine findings are logged and resolved directly with the Head of Operations as part of normal process improvement. Findings escalate to the CEO when they involve client-facing risk, a repeated failure after a prior corrective action, or a pattern that has not been resolved through the normal process. This keeps the reporting line direct without making every finding a CEO-level matter.

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What You'll Need

•  Background in internal audit, risk management, or controls, ideally in an operating environment where execution failures had real financial or client consequences.

•  Demonstrated experience designing or testing controls, not just verifying that a checklist was followed.

•  Formal or practical grounding in root cause methodology. You can trace a failure back to the actual point of breakdown rather than stopping at the first plausible explanation.

•  Comfortable operating independently, including flagging findings involving senior staff, without becoming adversarial in the process.

•  Systems thinking. You look at a workflow and see where it can fail before it does.

Nice to Have

•  Experience with digital advertising operations (Meta, Google, YouTube, programmatic).

•  Familiarity with Microsoft Teams, Slack, or Asana.

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Who Fits This

Someone who thinks in systems, not incidents. Does not stop at “who missed this,” asks “what let this happen and how do we make sure it cannot happen the same way twice.” Persistent without being disruptive. Comfortable holding the line with people senior to them.

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Success Looks Like

Fewer critical errors reaching clients, and clear evidence that controls, not individual vigilance, are what is catching them. If the same failure shows up twice, the first fix did not address the real cause, and that is what this role is accountable for.